Refund policy

Last updated: 20 October 2026

1. Spirit of the policy

We take project money seriously. If something isn't working, talk to us first — we'd rather fix it than refund.

2. Before work starts

If you have paid an advance and we have not yet started design or development, you can cancel for a full refund within 7 days of payment.

3. During the project

Once we have started, refunds are limited to the portion of the advance that corresponds to work not yet done. Work already completed, third-party fees (domains, hosting, store accounts, API credits) and 15% of the total as a cancellation fee are non-refundable.

4. After launch

Once the project is launched and accepted, we do not offer refunds. Bugs within 30 days of launch are fixed free of charge under the warranty.

5. Monthly support plans

Support plans are billed monthly in advance. Cancel any time; the current month is not refunded.

6. How to request

Email support@deepautomate.tech with the subject "Refund request" and your project name. We acknowledge within 2 business days and resolve within 10 business days.

7. How we pay you back

Refunds are made to the original method of payment (UPI, bank, card). International refunds may take up to 15 working days to appear.